Phone Skills for Customer Service

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Course Overview

These videos are designed to help viewers improve the way they communicate by phone, with practical guidance on call handling, listening, questioning, professionalism, and managing customer interactions more effectively.

Course Content

Videos
- 1. Phone Skills: Sound Better with Canity Training
- 2. Transferring Calls: Phone Skills Canity Training
- 3. The Hold Button: Phone Skills Canity Training
- 4. Confirming Phone Numbers: Phone Skills Canity Training
- 5. Conflict Resolution: Phone Skills Training
- 6. Phone Skills: Put Callers on Hold

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Phone Skills for Customer Service

Admin

Course Overview

Course Content

1. Phone Skills: Sound Better with Canity Training

2. Transferring Calls: Phone Skills Canity Training

3. The Hold Button: Phone Skills Canity Training

4. Confirming Phone Numbers: Phone Skills Canity Training

5. Conflict Resolution: Phone Skills Training

6. Phone Skills: Put Callers on Hold

Subscribe For Updates